What our Customers say...

Water Damage Testimonials

We were extremely impressed with the professionalism and the quality of service, of all SERVPRO reps.

There was a some details that were hard for me to learn. Everyone was very patient answering my questions and talking me through the necessary info.

Category 3 Water backed up into our unit and SERVPRO seriously came to the rescue. 




My main point of contact was Anthony. During the entire ordeal, he answered my calls and text messages immediately. I did not ever have to leave a message. He understood that I was under a lot of stress having to deal with this type of catastrophe. He really made me feel at ease.

My second point of contact was Julio. He was my main contact on site. He was very informative and just instructed me on what was going to happen during the repairs and filled me in on how the repairs would be completed. Their care for the property during the repairs was great. They kept it as clean as possible and contained the work space to keep any debris from spreading throughout the unit.

The incident happened on May 8th, I finally moved back home on June 2nd. the dust has finally settled and I cannot thank SERVPRO enough for their assistance.

SERVPRO was referred to me through my insurance company, the Auto Club of Southern California (AAA). They truly are the best in my eyes. In my field, I deal with quite a few different insurance companies. I do not have any problem recommending them and have done so plenty of times.

~A caring and attentive company!
~Knowledgeable and informative!!
~Many thanks to the SERVPRO of Arcadia Team.

No offense, but I hope I never need you guys again!

The crew was great and Steve was a gem!

Kathy and Steve were awesome!!!

We had water damage to our kitchen in October and our insurance company referred us to SERVPRO of Arcadia for performing the remediation service.  When I called SERVPRO in the evening, Anthony answered the phone promptly and sent a crew of people to initiate the remediation process immediately.  Their employees were very professional, efficient and careful in handling the remediation work.  The work area was very clean after all the equipment were set up and workers were very respectful of our home, they explained what they were going to do and made sure that all questions were answered until we were satisfied.  After the drying process was finished, all the equipment was removed promptly.  All work performed was supervised and I was very happy that there's always a management person to maintain quality control.  I will definitely recommend SERVPRO's service.

Im very impressed with Tony. He tried to save my marble back splash and minimized opening the wall as well. Thank you & your employees they were very professional.

SERVPRO is an amazing company.

On Sept. 23 I woke up to 2-3 inches of water all on my first floor at my home. I never experience anything like this and had no idea where it all came from. I called SERVPRO because my neighbor told me about them. I called them around 7:30 am and they were on site by 8:10. They really took the weight off my shoulders. They came in fast worked hard and finished and my house looks and feels normal again .

 

They did a great job, and they worked very well as a team. I was impressed with that. They all seemed to care about doing a good job. 

Can I start off by saying wow! the service I received was by far the quietest and most helpful. The respond time was great many other places I called just simply turned me down , not this team. For the short notice that they had they were able to send out a team and cleaned out the office area . They removed all the water that had leaked over the weekend. I cant leave out the fact that they worked  diligently and to be honest I didn't see them take a break. Very understanding to the urgency that I was showing , the office was only down for a few hours thanks to this team  my boss was happy and so was I. The only thing I regret was not calling them first !

Dear SERVPRO Of Arcadia and Pasadena North,

I would like to share my appreciation with you and your staff for the wonderful job they did in assisting me through the water damage I experienced.

My water damage occurred in December of 2014 and you guys were able to get my home back to normal within 2 months. You did the water mitigation and repairs on my home and I was very happy with how everything came out. Your crew is very professional and I appreciate how they took the problem out of my hands.

If this type of loss ever occurred to my family or friends I would have no problem recommending them to use your company. I always appreciate great customer service.



Thank You

The SERVPRO technicians were polite, respectful, and professional. They asked me for permission before moving my furniture and personal items so they can properly inspect areas impacted by water damage. I can't assess how competitive SERVPRO is in terms of pricing since the billing went through my insurance company, but in terms of the crew and their professionalism, they get my thumbs up.

I would like to thank you SERVPRO for the excellent job that you  and your staff have provided in what could have been a very serious problem for our company.

On March 5th 2012 I telephoned our insurance company and advised them of a flood that had occurred at our facility. They referred me to you and your staff was out here shortly thereafter to assess the situation and begin the drying process reducing the amount of potential damage.

By SERVPRO reacting quickly we were able to get our employees back to work with a very minimal amount of lost time for that day. In addition, during the drying time and repair time there was no lost time for the company which would have cost us hundreds of thousands of dollars. We appreciate the professionalism with which your staff handled themselves and your cooperation in working around "our" schedule so as a eliminate any disruption to our daily responsibilities .

We appreciate the efforts put forth both in respecting our need to keep our business running and for the excellent job in restoring our facility 



Sincerely, 

Roberta B

Controller 

We were very satisfied with the work of SERVPRO. Once Mercury told us to call them they came in and took control of the situation. When something like this happens and you truly don't know what to do it helps having a team of people like the ones at SERVPRO came in and make you feel like everything is going to be ok! 

Everyone did a great job!